Dr. De Caigny’s research focusses on customer scoring, customer retention, machine learning, big data applications, analytical CRM and predictive modeling. He is publishing in international peer-reviewed journals such as European Journal of Operational Research, Decision Support Systems and International Journal of Forecasting. Moreover, his works have been presented on various conferences around the world. He works in close collaboration with industry by applying his research on real-world business challenges. He has several years of experience in analytical consulting in the financial services and auditing industries.
Dr. De Caigny teaches several marketing related courses to undergraduates and graduates. In his courses, students are taught the theoretical principles of all aspects of market research, business analytics skills and methodological foundations of predictive modeling.